Frequently Asked Questions

Before reaching out, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact me through the contact page.

Contact

Is Lemon Dragon Co. on social media?

Yes!! Check out @lemondragon.co on TikTok and Instagram! Also, feel free to tag me with your products - I’d love to see them!

How do I contact the shop?

If you have a question about our items, please check out the FAQs! If you cannot find an answer, please reach out at hello@lemondragon.co! Please only direct order/store inquires via email and not via social media, as I am unable to ensure that your question will be seen on social media!

Shipping & Returns

Shipping Policies

To ensure the safety of your order, I recommend tracked shipping.

If you wish to use untracked shipment please be aware that I will not be able to offer shipping updates.

PLEASE NOTE; I am not responsible for delayed shipment or lost orders. If there are any issues receiving a parcel after it has been shipped, it is the customer's responsibility to get in contact with their postal service. I cannot offer refunds or replacements due to issues as such.

Please keep in mind customers outside of the United Kingdom may have to pay customs fees. I am not responsible for such fees, nor do we have any control over them.

Shipping Locations

Here you will find a complete list of shipment location options for Lemon Dragon Co.

United Kingdom (incl. Channel Islands), Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Palestine, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States

Don't see your country on this list? Email hello@lemondragon.co so I can add your location to our shipping services!

My order was marked as delivered, but it isn’t here. What do I do?

Unfortunately at the moment, there are issues with some couriers marking an item as delivered several day priors to true delivery.

For more accurate tracking, please use the Royal Mail website.

If it doesn’t arrive in a few days, please reach out at hello@lemondragon.co

Returns

What is your return policy?

Items are eligible for a return and a complete refund within 14 days of the shipment date. Due to Lemon Dragon Co. being a small business, return shipping is at the customer’s expense.

If items are not returned in the same condition that they were sent out in (unopened, unused, items unworn, unwashed and tags still attached) and the 14 days have passed, unfortunately you will not be eligible for a refund.

If your item only arrives after 14 days and you are wishing to request a refund, or wishing to receive more information on refunds please email hello@lemondragon.co.

 

Please note; any refunds submitted directly through PayPal may have a fee associated with it. This is PayPal's policy, and I have no control over it. I am not responsible for PayPal charging fees for money received.

My order is incorrect, defective, or not what I ordered. What do I do?

Please reach out to me at hello@lemondragon.co within 7 calendar days of receiving the order. I will require images of the item, in order to send to my manufacturers. I cannot issue a reprint without a photo of the item

General

I’ve seen you collaborate with authors/companies for bookish merchandise. Is this something you offer to authors?

Yes! I LOVE working and licensing with authors. If you would like to see merchandise for your book (or a book you love), please contact me at michaela@lemondragon.co! I’d would love to work with you. 

How do I commission you?

Thanks for asking! For commercial commissions, please drop me an email at michaela@lemondragon.co to discuss commissions - you can also check out my portfolio here.

I am not currently taking personal commissions.

About your assistant...

This is not so much an FAQ as much as a heads up/warning. If you follow me on social media, you may have spotted my lovely assistant - my kitty Rhubarb. Rhubie always wants cuddle & to know what I'm up to, so if a couple kitty hairs sneak in your package I'm so sorry! She just wants to give her seal of approval!

Didn't find what you were looking for? Feel free to contact me at any time!